Refund policy
↩️ Returns & Replacements Policy for nibbleneststore.com and nibblenest.co.uk
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For UK orders:
You have 14 calendar days to send the item back from the day you receive your parcel.
- To start a return, you can contact us at info@nibblenest.co.uk. Please note that returns will need to be sent to the address we provide.
In accordance with Regulation 35(1) of the Consumer Contracts Regulations 2013, the seller is not responsible or liable to pay for return postage for returns, cancellations, or change-of-mind exchanges. The Buyer bears the full direct cost of returning goods to the seller. Returns must be dispatched via a tracked delivery service, as the seller accepts no responsibility for returned items lost or damaged in transit.
For orders outside the UK:
Please note that the original shipping charges are non-refundable, and you will be responsible for the return shipping costs unless the item is defective or damaged upon receipt. Items sent back to us without first requesting a return will not be accepted.
Please note that digital downloadable products are non-refundable and cannot be returned. Once the product has been downloaded, it cannot be returned or refunded. We apologize for any inconvenience this may cause, but we trust you'll understand that digital products are not subject to the same return policy as physical products.
You can always contact us for any return question at info@nibbleneststore.com or info@nibblenest.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as custom grind coffee, special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please see details in our Terms of Sale policy
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. Once approved, you’ll be automatically refunded on your original payment method within 10 working days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If it has been more than 15 working days since we’ve approved your return, please contact us at info@nibblenest.co.uk.
Buyer Respnsibility, Risk, Transit Packaging & Address Accuracy
By initiating a return, the customer assumes full legal risk and responsibility for ensuring that the returned products arrive at the seller's facilities in an undamaged, resalable condition, safely packaged with adequate protective materials to prevent damage during transit. Furthermore, it is the customer’s sole responsibility to ensure that the return delivery address is inputted accurately and matches exactly the return instructions provided by the seller. Failure to package the goods sufficiently or entering an incorrect/incomplete return address that results in a lost, delayed, or damaged parcel will result in the immediate rejection of the refund claim.
Standard Return Obligation: The Customer is solely responsible for organizing, packaging, and paying all carriage and postage costs associated with returning any item(s).
Tracked Service & Safe Packaging Requirement: All returned goods must be dispatched using a reputable, tracked postal or courier service with adequate insurance coverage. Items must be packed securely in appropriate protective packaging to prevent damage during transit. The Seller accepts no liability for return packages that are lost, delayed, stolen, or damaged prior to physical receipt and sign-off at our designated return address.
Royal Mail Return Label Service (£3.99): To facilitate returns within the United Kingdom, we can generate a Royal Mail Tracked Return Label upon request. If the Customer chooses to utilize this service, a flat-rate fee of £3.99 will be deducted from the final refundable balance owed for the returned item(s).
Standard Refund Formula:
Refund Amount = Full price of item(s) - Initial outbound delivery cost (only applicable for orders under £40) - Return postage
Refund Window:
Once a return label is issued, the parcel must be posted and scanned into the courier's network within 14 calendar days. We are unable to issue replacement labels beyond 14 calendar days. If the customer fails to send the item(s) within the 14 day period, they will be ineligible for refunds.
All products sold by Nibble & Nest are custom-made just for you as soon as you place an order (Print-on-Demand). Because each item is unique and produced specifically for your order, we do not stock inventory and cannot accept returns or exchanges for reasons other than a verifiable error in fulfillment.
1. Accepted Reasons for Replacement or Refund
We only offer replacements or refunds if the item you received is:
- Defective or Damaged: The product arrives damaged or clearly flawed (e.g., ripped, broken, quality failure).
- Misprint: The design is incorrect, off-center, or the print quality is visibly poor.
- Wrong Item: You received the wrong product type, size, or colour than what you ordered.
If any of the above applies, please contact us immediately so we can evaluate the issue and make it right.
For customers in the UK and European Union: You have a statutory right to cancel your order within 14 days of receiving your items. However, please note that this right does not apply to goods that are personalized or made to your unique specification. Most of our items are printed to order with artistic designs; if you believe your item is not exempt from the right to cancel, please contact support@nibblenest.co.uk.
2. Eligibility for Replacement
To be eligible for a replacement or a refund, you must contact us within 30 days of the delivery date of your order.
To speed up the process, you must include:
- Your Order Number (e.g., NNS1234)
- A clear photo of the issue (the damage, defect, or misprint)
- A brief explanation of the problem.
We will review your request and, if approved, will arrange for a free replacement to be sent to you or process a refund. Do not send the item back to us unless specifically instructed by our support team.
3. Sizing & Exchanges (No Buyer’s Remorse)
As all of our apparel and products are custom-made to order, we encourage you to consult our detailed sizing charts provided on every product page to help you make an informed choice before purchasing.
If you find that the size or fit of your item is not as expected, please reach out to our support team at support@nibbleneststore.com or support@nibblenest.co.uk. While we generally cannot accept returns for buyer's remorse or incorrect sizing due to the personalized nature of Print-on-Demand, we are committed to customer satisfaction and will work with you to find a fair solution.
Please note: We do offer full replacements if the size of the garment received does not match the size specifications of the order placed.
4. Refunds
We will notify you once your request for a replacement or refund has been approved. If approved for a refund, you will be automatically refunded on your original payment method.
- Please remember it can take 5-10 business days for your bank or credit card company to process and post the refund.
- If more than 15 business days have passed since we approved your refund, please contact us at the email below.
5. Lost Packages
If your order seems to be lost in transit, please contact us within 30 days of the last tracking update. We will investigate the issue with the carrier and, if necessary, arrange for a replacement to be sent free of charge.
6. Contact Us
For any questions or concerns regarding your order, please contact us here:
- Email: info@nibbleneststore.com or info@nibblenest.co.uk
- Please allow 1-2 business days for a response.