Shipping policy
🚚 Shipping Policy
United Kingdom Shipping Rates
| Order Value | Standard (5–10 Business Days) | Express Shipping (2–5 Business Days) |
| £0.01 – £39.99 | £3.99 | Not Available |
| £40.00 - £299.99 | FREE | Not Available |
| £300 and up | FREE | FREE |
Canada Shipping Rates
| Order Value | Standard (5–12 Business Days) | Express Shipping (2–5 Business Days) |
| CAD 0.01 – CAD 99.99 | CAD 9.99 | Not Available |
| CAD 100.00 – CAD 299.99 | FREE | CAD 19.99 |
| CAD 300.00 and up | FREE | FREE |
Singapore Shipping Rates
| Order Value | Standard (5–10 Business Days) | Express Shipping (2–4 Business Days) |
| SGD 0.01 – SGD 59.99 | SGD 6.9 | SGD 25.00 |
| SGD 60.00 – SGD 149.99 | FREE | SGD 25.00 |
| SGD 150.00 and up | FREE | FREE |
UAE Shipping Rates
| Order Value | Standard (7–14 Business Days) | Express Shipping (2–4 Business Days) |
| AED 0.01 – AED 199.99 | AED 25.00 | Not Available |
| AED 200.00 and up | FREE | Not Available |
Qatar Shipping Rates
| Order Value | Standard (7–14 Business Days) | Express Shipping (2–4 Business Days) |
| QAR 0.01 – QAR 220.00 | QAR 25.00 | Not Available |
| QAR 220.01 and up | FREE | Not Available |
Mixed Orders
If your order contains both Lifestyle items and Global Source Ingredients, your items will arrive in separate packages. This ensures your apparel is not delayed by the specialized handling required for our pantry items. Any applicable shipping fees are calculated at checkout to cover the logistics of these separate streams.
Order Processing & Tracking
- Processing: Most orders are processed within 1–2 business days.
- Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information for each package.
- International Customs (Canada): Please note that orders shipped to Canada may be subject to import duties and taxes (including GST/HST) once a shipment reaches your country. Nibble Nest is not responsible for these charges if they are applied; they are the responsibility of the customer.
Returns and Exchanges
If you're not completely satisfied with your purchase, we offer a hassle-free returns and exchange policy. Please refer to our [Returns Policy] for more information on how to initiate a return or exchange.
CUSTOMER DELIVERY ADDRESS ACCURACY & FAILED DELIVERY LIABILITY
Customer Obligation for Delivery Details: It is the sole responsibility of the Customer to ensure that all delivery details provided at checkout—including recipient name, house/flat number, street name, postal/zip code, and telephone contact number—are complete, accurate, and correct. The Seller shall not be held liable for delayed, misrouted, or failed deliveries resulting from inaccurate, incomplete, or incorrectly formatted address information entered by the Customer.
Safe Access & Receiving Parcels: The Customer is responsible for ensuring that the delivery destination is safely accessible and that a suitable recipient is available to receive, sign for, or take receipt (where applicable) of the parcel upon arrival.
Carrier Delivery Attempts & Collections: Our designated postal carriers (including Royal Mail and partner international couriers) will make reasonable attempts to deliver the parcel (typically up to two or three attempts) or leave a physical/digital calling card with instructions for redelivery or collection from a local collection point or postal sorting depot. The Customer is strictly obligated to monitor their tracking information and arrange redelivery or collect the parcel within the carrier's designated retention timeframe.
Non-Refundable Unsuccessful Deliveries & Returned Parcels: If a consignment is deemed undeliverable and subsequently returned to our facility due to:
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An incorrect, incomplete, or inaccessible delivery address provided by the Customer;
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Repeated failed delivery attempts with no recipient available; or
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The Customer failing or refusing to collect the consignment from the designated local sorting office/depot within the carrier's specified retention window;
No refunds will be granted for original outbound shipping fees, sample fees, or non-perishable/perishable product costs associated with the order. Any re-dispatch of a returned parcel will be conducted entirely at the Customer's expense, subject to additional re-shipping and handling charges.
Statutory Delivery Obligations and Consumer Law
Passing of Risk (Consumer Rights Act 2015, Section 29):
Under Section 29 of the Consumer Rights Act 2015, goods remain at the Seller’s risk until they come into the physical possession of the Consumer or a third party identified by the Consumer to take possession. However, where physical delivery fails due to the Consumer providing an incorrect/inaccessible address or persistently failing/refusing to accept delivery or collect the consignment from a carrier depot, physical tender of delivery by the carrier at the nominated address satisfies the Seller’s statutory duty to deliver under Section 28 of the Act.
Breach of Customer Duty to Cooperate & Take Delivery (Sale of Goods Act 1979, Section 37):
Where the Seller is ready and willing to deliver the goods and requests the Buyer to take delivery, and the Buyer does not within a reasonable time after such request take delivery of the goods, the Buyer is liable to the Seller under Section 37 of the Sale of Goods Act 1979 for any loss occasioned by their neglect or refusal to take delivery, alongside reasonable charges for the care and custody of the goods and return transportation costs incurred by the carrier.
Deductions for Diminished Value & Wasted Costs (Consumer Contracts Regulations 2013, Regulation 34):
In the event that an undelivered parcel contains perishable items (including but not limited to: food, perishable items, temperature-sensitive botanical powders, chocolates, or unsealed goods excluded under Regulation 28(1)(b) & 28(3)(a)), or where the returning of the parcel results in administrative carrier penalties and non-recoverable outbound logistics fees, the Seller reserves the statutory right under Regulation 34(9) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to deduct an amount reflecting the loss in value of the goods and direct wasted transit costs from any discretionary account credit or settlement.